Welsh Windows Privacy Policy

Put the kettle on, make a brew, sit down, then we’ll begin.. We want to be open and transparent on how we use your data, so there’s lots to tell you about. We have provided a summary, but in most sections you can find out more if you wish. If you do have any queries you’re welcome to contact us to find out more, email us at nicola@welsh-windows.org.uk

Introduction

We are committed to safeguarding the privacy of visitors to welsh windows in this policy we explain how we will handle your personal data.

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.

When you first visit our website, we will ask you to choose the kind of cookies you would like to accept. You can update these preferences at any time on our site.

We use cookies to be able to analyse and administer the traffic to the website. Our cookie policy details the different cookies we use, and how you can either block or delete cookies, however if you choose to block cookies you will not be able to use all the features on our website. Click here to find out more.

Your privacy is important to us

We ask all customers who are requesting our services including quote to provide personal data to us. We need to register (take personal data), so that there is a record of you with us.  We will carefully store this information for a period of 7 years or to the length of the warranty and 6 months for a quote.

Where you opted in are aged over 16 we may contact you with information about other special offers we provide, but we will only send you communications relating to our products and we won't share this information, other than to our processors to facilitate the sending of email communication to you.

You can opt out of receiving marketing emails from us at any time.

We may contact you with customer satisfaction surveys after a visit by phone or by email.

If you make a purchase from us, we’ll need to send emails to you to, for example a “Booking Confirmation” necessary for the fulfilment of your contract (booking etc) with us.

How we use your personal data

When you make a booking with us with us, we will collect personal data about you. The reason for this is to be able to fulfil the contract or to maintain a record of your visit either to our showroom or Home visit for both our protection in the unlikely event of any future legal claim from your visit. We might also contact you by email, to keep you informed of relevant products and offers we can provide (our legitimate interest). You will always be able to unsubscribe from any marketing communication from us.

We might use servers or processors (incl’ sub-processors) outside the UK, EEA or “countries of adequacy”.

If we do transfer any personal data to a territory outside the afore mentioned, it will always be covered by an International Data Transfer Agreement (IDTA), or Standard Contract Causes (SCC) that meet the requirements stipulated by the U.K Information Commissioner.

We use CCTV at our venues.

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Providing your personal data to others

Welsh Windows will not rent or sell your information onto third parties without your consent.

However we may share your information with third-party business partners. Third party business partners will be given limited access to your information as is reasonably necessary, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.

Our third-party business partners includes member of our group of companies, insurers, our carefully selected suppliers, and payment services providers, insofar as reasonably necessary. This could be to obtain or maintain insurance coverage, for the purposes of processing your payments, or for compliance with a legal obligation to which we are subject to.

We may also share certain information such as your location, browser, and cookie data and other data relating to your use of our website with our business partners to deliver advertisements (“ads”) that may be of interest to you.

Please note that Welsh Windows may ask an advertiser to show an ad to a certain audience of Users (e.g., based on demographics or other interests or images from our work carried out). In that situation, Welsh Windows  target audience and serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

Welsh Windows have offices and facilities in the United Kingdom. Your personal data may be transferred to countries outside the U.K and European Economic Area (EEA), however, as mentioned above this will be subject to appropriate safeguards.